The Converse Home Best Friends™ Approach
At The Converse Home, we believe that exceptional senior living starts with friendship. The Best Friends™ Approach is a nationally recognized, relationship-centered program that changes how we care for residents. Grounded in respect, empathy, trust, and genuine companionship, this program helps residents feel valued, understood, and truly at home.
What is the Best Friends™ Program?
The Best Friends™ program (also known as approach) is a relationship-centered model of care that focuses on the person, not just the task. It is built on the idea that great care grows from genuine friendship.
Core Principles Include:
- Respect for each individual’s life story and experiences
- Empathy to understand feelings and emotions
- Trust built through consistency and compassion
- Support that encourages confidence and independence
- Humor to bring joy and lightness to daily life
This philosophy encourages caregivers to truly know each resident, their preferences, and their strengths, so every interaction feels personal and meaningful. Aren’t these the qualities each of us would want from someone who was caring for us? This approach shapes daily life across The Converse Home, extending beyond our memory care community, Gardenview.
How We Bring Best Friends™ to Life
Staff from all departments including nursing, housekeeping, dining, maintenance, community life and administration receives training in Best Friends™.
We use these principles in our daily interactions with residents and with one another. We are reminded that the focus should be on the person, not the task. Learn more about the Best Friends™ approach and why The Converse Home is a special place to live and to work.
Why Families Choose The Converse Home
Our assisted living senior community combines over a century of compassionate care with the proven success of the Best Friends™ approach.
Families choose us for our warm, person-centered environment where residents are known, respected, and valued. Every moment is filled with friendship, dignity, and joy, helping residents live with confidence, comfort, and a true sense of belonging.